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Attentive Integration

This section shows how to create an Attentive API key, enable the Subscribfy integration, and set up a journey triggered by Subscribfy membership events.

Updated over a week ago

Introduction

Attentive allows you to send targeted messages based on customer activity in Subscribfy. This article walks you through the steps to connect Subscribfy with Attentive, including creating an API key, enabling the integration in Subscribfy, and setting up a journey that triggers emails when new memberships are created. It also details the custom events Subscribfy sends to Attentive.

🔑 How to create your API key

To connect Subscribfy with Attentive, you first need to create an API key. This key allows Subscribfy to communicate securely with Attentive and access the necessary data for your integrations.

  1. Login into your Attentive account and click Marketplace in the Setup menu on the left

  2. Click the Create app button top right

  3. Populate the App name and Contact email fields with the correct data

  4. Setup the permissions for the app:

    1. Custom attributes: write

    2. Custom events: write

    3. Subscribers: read

  5. Click Create to create the app

  6. Copy the API key and store it safely

📙 How to setup the integration in Subscribfy

After creating your Attentive API key, you can enable the integration in Subscribfy. This allows Subscribfy to connect with Attentive and start sending data.

  1. Login in your Shopify account

  2. Click on the Subscribfy app link in the Apps left menu

  3. Click on Integrations link in the left menu

  4. Find and click on the Enable Atttentive Integration

  5. Add your API key and click save

🙋🏼‍♂️ How to create a journey that will send an email when a new membership is created

Once the integration is enabled, you can create a journey in Attentive to automatically send emails whenever a new membership is created in Subscribfy. This ensures timely communication with your subscribers.

  1. Click on the Journeys link in the Messaging menu

  2. Click Create journey

  3. Click Start from scratch

  4. Select the Transactional in the All trigger types menu

  5. Select the Subscribfy New Membership event and create the journey

🎫 Attentive custom events

Subscribfy sends a set of custom events to Attentive, allowing you to track membership and payment activities. These events can be used to trigger journeys or update subscriber data in Attentive.

  • Subscribfy Membership Created

  • Subscribfy Membership Cancelled

  • Subscribfy Membership Paused

  • Subscribfy Membership Reactivated

  • Subscribfy Successful Charge

  • Subscribfy Failed Charge

FAQs

Q1: What permissions are needed when creating an Attentive app?
​A: The app needs these permissions:

  • Custom attributes: write

  • Custom events: write

  • Subscribers: read

Q2: Where do I find the integration settings in Subscribfy?
​A: Log in to Shopify, open the Subscribfy app, then go to Integrations in the left menu.

Q3: What triggers the new membership email journey?
​A: The journey is triggered by the Subscribfy New Membership event in Attentive.

Q4: What custom events does Subscribfy send to Attentive?
​A: Subscribfy sends:

  • Membership Created

  • Membership Cancelled

  • Membership Paused

  • Membership Reactivated

  • Successful Charge

  • Failed Charge

Q5: Where should I store my API key?
​A: Copy it after creating the app in Attentive and store it safely, as it is needed for the integration.

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