Okendo Integration
Reward customers with loyalty points when they leave product reviews through Okendo.
What You'll Get
Review rewards — Give points when customers leave reviews
Photo bonuses — Extra points for reviews with photos
More reviews — Incentivize customers to share feedback
Loyalty boost — Connect reviews to your rewards program
Note: Requires Okendo Growth plan or higher.
Quick Setup
Step 1: Get Your Okendo API Credentials
In your Shopify admin, open the Okendo app and click Open Okendo Platform.
In Okendo:
Go to Settings → Integrations
Find Credential Settings
Copy the User ID
Click Show next to API Key and copy it
Step 2: Connect in Subscribfy
Go to Subscribfy → Loyalty → Integrations.
Find Okendo integration
Paste your User ID
Paste your API Key
Click Turn On
Step 3: Create a Review Reward Rule
Go to Loyalty → Rewards Program → Create New Rule.
Select Reviews Rule
Enter a Rule Name (e.g., "Product Reviews")
Set the Reward Message
Choose reward type: Points or Coupon
Click Save
Reward Options
Points Reward
Points Amount | How many points for each review |
Photo Bonus | Extra points when review includes a photo |
Coupon Reward
Amount Off | Fixed amount or percentage discount |
Free Shipping | Free delivery on next order |
Free Product | Specific product added free |
Advanced Settings
Coupon Options
Code Prefix | Custom prefix for generated codes (e.g., REVIEW-JOHN) |
Apply To | All products, specific collections, or specific products |
Minimum Spend | Required purchase amount to use coupon |
Usage Limits | One per customer or limited total uses |
Expiration | Days until coupon expires |
Common Use Cases
Basic Review Rewards
The goal: Give points for any review
Create Reviews Rule
Set reward: 50 points
Save and enable
Photo Review Bonus
The goal: Encourage photo reviews
Create Reviews Rule
Set base reward: 50 points
Set photo bonus: +25 points
Save and enable
Discount for First Review
The goal: Give coupon for first review
Create Reviews Rule
Select Coupon reward
Set: 10% off next order
Limit: 1 per customer
Troubleshooting
Integration not connecting?
Verify you're on Okendo Growth plan or higher. Double-check User ID and API Key are correct.
Points not awarded for reviews?
Check that the Reviews Rule is enabled in Rewards Program. Verify the customer's email matches in both systems.
Can't find API credentials in Okendo?
Go to Settings → Integrations → Credential Settings. If you don't see it, contact Okendo support to enable API access.
