To refund a payment made via a Sunday QR code, you must have an Admin role in the Sunday dashboard. Then, follow these steps:
Log in to your Sunday dashboard
Go to the Operations > Payments tab
Find the payment to be refunded by filtering using the table number, the last 4 digits of the card used for payment, and/or the payment amount.
Click on the first icon in the Action column, then select Refund
Choose the type of refund to process (full refund or custom amount)
Click on Refund to confirm
The customer will receive their refund within 2 to 4 business days.
Each payment line corresponds to a single payment and not to all payments made at the table