If a guest shows a payment confirmation on their phone but the table is still open on the POS, follow the steps below to confirm whether the payment was completed and determine what to do next.
Quick answer: If the payment status is Successful but the notification status is Not Notified, the payment was collected but the POS was not updated. Manually record the payment on the POS using sunday as the payment method so the table can be closed. Do not ask the guest to pay again.
Step 1: Check the payment in sunday
You can check the payment in either of the following places:
sunday for staff: Open the Activity tab and select the relevant table.
sunday Dashboard: Go to Operations > Payments and locate the payment. You can use the table number, date, or payment amount to help find it.
Review both the payment status and the notification status:
Payment status: Confirms whether sunday successfully processed the payment.
Notification status: Confirms whether the payment information was successfully sent to the POS.
Step 2: Follow the appropriate next step
Case 1: If the notification status is “Notified”
This means sunday sent the payment information to the POS, and the POS acknowledged receiving it.
First, confirm that the payment appears correctly on the POS and that the table is closed.
If the payment appears on the POS but the table is still open, the POS may have a configuration issue that is preventing the table from closing automatically. Contact sunday Support through the pink chat bubble on your dashboard for help.
Do not enter the payment again unless sunday Support specifically instructs you to do so.
Case 2: The status is "Not Notified"
This means sunday was unable to communicate the payment to the POS. Select the “i” icon next to the status to view the reason for the notification failure.
Next, check the overall payment status:
If the payment status is “Successful” or “Paid”
The payment was successfully collected, but the POS was not updated.
Manually record the payment on the POS using sunday as the payment method. This will allow you to close the table correctly.
Do not ask the guest to pay again.
If the payment status is “Failed”
The payment was not completed. Do not manually add a sunday payment to the POS.
Ask the guest to try the payment again. If the payment continues to fail, contact sunday Support through the pink chat bubble on your dashboard.
If the payment status is unclear or shows another status
Do not manually record the payment or ask the guest to pay again until the payment status has been confirmed. Contact sunday Support through the pink chat bubble for assistance.
Last reviewed on 09/03/2026