If you have a problem when taking your train, there are two possible scenarios depending on the conditions of your train ticket.

➡️ Either your ticket is exchangeable or refundable up to 30 minutes after departure.

In this case, you can modify or cancel your booking directly from Supertripper up to half an hour after the train's departure. Once this time has passed, modification and cancellation will no longer be possible, and the ticket cannot be refunded. You will need to make a new booking.

📌To learn how to modify or cancel your train ticket, please consult the corresponding article.

➡️ Or your ticket is neither exchangeable nor refundable once the train has departed.

In this case, the fare conditions of the ticket do not allow you to modify or cancel your booking. It is therefore not refundable, and you will need to make a new booking.

📌To find out what the fare conditions of your train ticket are, please consult the following article.