If SNCF has cancelled your train, due to a strike for example, you have two options:
👉 Scenario 1:
The original date and time of your train departure have not yet passed. In this case, you can obtain a full refund for your ticket by cancelling your train directly on the platform.
🟠 Note: When cancelling your train, if any fees are applied, please contact our travel agents. They will handle the cancellation of your train so that you can receive a full refund for your ticket without any fees.
👉 Scenario 2:
The original date and time of your train departure have passed. In this case, you cannot obtain a full refund for your ticket by cancelling your train directly on the platform. Please contact our travel agents, who will handle the cancellation of your train without any fees.
🟠 Note: It is essential to cancel your train reservation, even if SNCF has cancelled your train.
📌 To learn how to cancel a train ticket, please consult the following article.
📌 To find out how to contact our travel agents, please consult the following article.