The delivery was refused by the recipient.
Our shipping service provider was unable to deliver your order after several attempts.
The delivery address was incomplete or incorrect.
The parcel was damaged in transit.
Your order was delivered to a parcel shop and was not collected within 5-7 working days.
We are sorry that your order has not arrived. If you still want the items, we recommend that you place a new order to ensure that they are still available. Alternatively, you can contact us so that we can inform you about the next steps. Please use our messenger at the bottom right of the website.
As soon as your order has been delivered to our warehouse, we will contact you if you have not already done so. We will then discuss the next steps with you. If we do not receive any feedback from you, the purchase amount will be automatically refunded to the original payment method. However, you will receive separate information about this.