If your withdrawal was rejected or failed, your money is safe. In both cases, the funds are automatically returned to your SwapX Available balance and are available immediately.
Rejected — what does it mean?
A withdrawal is rejected when it doesn't pass the review stage. This can happen for various reasons — for example, incorrect data or a security check.
📧 You'll receive an email: "Withdrawal request rejected — funds returned to your account". If a reason was provided by the reviewer, it will be included in the email.
What to do:
1. Check if the details you entered were correct (name, wallet address, IBAN, card number, etc.)
2. Fix any issues and submit a new withdrawal request
3. If the reason is unclear, contact support at support@swapx.gg
Failed — what does it mean?
A withdrawal fails when it was approved but something went wrong during processing — for example, a technical issue with the payment provider, an invalid wallet address, or a problem on the receiving end.
📧 You'll receive an email: "Withdrawal failed"
What to do:
1. Try submitting a new withdrawal request
2. If the issue repeats, try a different withdrawal method
3. If the problem persists, contact support at support@swapx.gg
Key takeaway: In both cases, your funds are safe and returned to your balance. You can withdraw them again at any time.
If you have any questions: support@swapx.gg