Use this template to create a shipping policy for your website. Replace [BRACKETS] with your details and remove sections that do not apply.

Shipping Policy

[Your Brand Name]

Delivery Estimates and Charges

Charges depend on order value and destination.

UAE

Same Day across all emirates, 7 days/week (Fujairah and Al Ain: next day). Free shipping above AED [XX], otherwise AED [XX] fee. Remote areas: 3-6 business days.

GCC (2-3 business days)

Saudi Arabia, Kuwait, Qatar, Oman, Bahrain. Dispatched daily except Sundays. Free above AED [XX], otherwise AED [XX] fee.

International (3-5 business days)

Dispatched daily except Sundays. Free above AED [XX], otherwise AED [XX] fee. Timelines are estimates and may vary.

Order Tracking

Automatic WhatsApp updates at every step (SMS if WhatsApp unavailable).

Delivery Attempts

Up to 2-3 attempts. If unavailable, you will be notified and re-delivery scheduled. After all attempts, order returns to warehouse (re-delivery fees may apply). Tip: Keep address and phone accurate. Update via tracking page anytime.

Delivery Address

Accurate details essential: full name, active phone, complete address. For international: email, phone with country code, full postal address. Incorrect addresses cause holds until resolved.

Cash on Delivery (COD)

Remove if no COD. Available for UAE domestic only. Exact amount at delivery, or pay by card/tracking page link. [X%] handling fee at checkout.

Customs and Taxes (International)

Remove if UAE only. Shipped from Dubai. Duties/taxes/clearance paid by customer on delivery. GCC thresholds: Kuwait KWD 100, Bahrain BHD 200, Qatar QAR 1,000 (6.25% above).

Returns

[14]-day return policy. Items must be original condition, unworn, sealed, with receipt. Contact [YOUR EMAIL] to initiate.

Refunds

Refund within 10 business days of approval to original payment method. International: product refund available, shipping/customs non-refundable. COD: via bank transfer in [X] days.