The “Comment Area” widget adds a comment section to any page within your site or funnel. While it's commonly used in blog posts, courses, and membership areas, it can also be used in product pages, event funnels, or any other context where interaction or feedback is needed.
Adding The Comment Area Widget To A Page
Open the Widget area on the left-hand side of the page inside the Builder:
2. Navigate to the Community Section where the widget is located:
3. Drag and drop the widget on your page.
Configuring The Comment Area Widget
Once the Comment Area widget is added to your page, several settings become available in the widget panel to help you control how the comment thread functions and who can interact with it.
Initial setup When the “Comment Area” widget is added to a website or funnel for the first time, the system will prompt you to create your first thread. This thread becomes available across all pages/steps within the website/funnel.
Creating and managing comment threads Each time the widget is added again, it will default to the first created comment thread within that website/funnel. If you want to create a new thread instead of using an already existing one, simply change the name in the widget settings. Once the name is updated, you will be provided with the option to create and display the new thread.
Who Can Comment?
This setting determines which users are allowed to post comments and interact with the thread. There are three options:
All Members (default): Any logged-in member of your site or funnel can comment and interact.
Only Admins: Commenting and interacting is restricted to users with admin permissions.
Admins & Moderators: Only users with admin or moderator roles can comment and interact.
Even when “All Members” is selected, members must be logged in to interact with the comment area. If a visitor is not logged in, they will still see the comment section, but will be prompted to register or log in before posting, replying or reacting.
Require Approval On New Comments
When enabled, any comments submitted by members who are not admins or moderators will require manual approval before becoming visible.
This feature is useful when you want to allow broader participation while still maintaining control over what gets published, as it adds an additional level of moderation.
While a comment is awaiting approval, it’ll only be visible to the person who posted it, with a “Waiting Approval” badge displayed next to it. Other users will not see the comment until it has been reviewed and approved.
Comments awaiting approval can be reviewed and managed from Website Settings > Moderation > Waiting For Approval ( Community > Moderation > Waiting For Approval also leads to the same area).
Require Approval On New Comments
Two optional toggles are available to control how members can engage within the comment thread:
Allow images: When enabled, members can upload and include images in their comments.
Allow mentions: When enabled, members can mention other members by using “@” followed by their name
Sorting & Display
Order (sets the order of root (top-level) comments):
Ascending: Older comments appear first.
Descending: Newest comments appear first.
Initial number of comments to display (controls how many root comments are shown when the thread first loads):
You can choose to show 3, 5, 10, or 20 comments by default. Additional comments can be revealed using the “Load more” button.
Note: Root comments are the main comments posted directly to the thread, not replies to other users. When the initial number of comments is set (e.g. 5), the system will show the oldest or newest 5 root comments (depending on the “Order” settings) along with all of their replies. Replies are always loaded together with their parent comment - you won't see a root comment without its full reply thread or isolated replies without context.
Appearance & Engagement
These toggles control the look and interactive elements of the comment section, helping you tailor the comment area to fit the visual style and engagement needs of your page.
Dark mode: Applies a dark background style to the comment area. Useful for consistency with dark-themed pages.
Enable reactions: Adds reaction buttons (emojis) to the thread itself.
Best Practices
Name your threads clearly: When creating new comment threads, use names that reflect the page or context they belong to (e.g., “Course Module 1 Q&A” or “Product Feedback - Landing Page”). This makes moderation easier, especially in larger projects.
Enable moderation when needed: If you're expecting a high volume of comments or want to maintain quality control, enable the "Require approval on new comments" toggle. It’s especially useful in public-facing pages or community sections.
Keep permissions intentional: Use the "Who can comment?" setting to match your audience. For example, keep general pages open to all members, but restrict more sensitive areas (like internal updates or announcements) to admins and moderators.
Encourage engagement with reactions and mentions: If your site is community-focused, enabling emoji reactions and member mentions can help boost interaction without requiring users to leave full replies.
Maintain consistency in styling: Use dark mode if your site or funnel uses a dark theme. A consistent look and feel improves the user experience.