The Switch mobile app changes the way how you receive services as a tenant and we have brought these services to your smart phone!
You can download the app and activate your account once you receives the counter-signed lease agreement. There will be an email directing you to the right page on App Store or Google Play Store to download the app.
With our mobile app it makes your onboarding and your stay with us a much easier and smoother experience:
Pre-Arrival
Once activated and logged in, you will have the ability to message our team directly within the app. There are a whole lot of FAQ articles available for you to check if you have any questions in mind. You can also take this opportunity to set up rent direct debit if you haven't done so.
The Switch team will reach out to capture your arrival date and time 2 weeks prior to your check-in date. Help us to complete the onboarding survey so our team will know if you are arriving during office hours or overnight.
Prior to check-in you will also receive notification for you to download your digital key and how to access WiFi when you arrive. It is that handy!
And if you need a copy of your signed lease - it's in the app, whenever you need it.
During Your Stay
You can use The Switch app for the below activities during your stay with us:
Change your direct debit bank account or card details;
Monitor and check all your upcoming rent payments within the app;
Check your direct debit transaction history;
View or download your tenancy agreement;
Chat to The Switch team with built-in chat feature;
Request maintenance and repairs;
Receive instant push notifications from The Switch team on your phone;
Book meeting room or other available common spaces in your property;
Request property services via Resident Requests tab;
Direct link to Laundry page so you can easily access to our laundry system;
Participate in surveys and provide instant feedback to The Switch team so we can build a better community together;
Access to self-help articles;
Quick links to other apps that you will need when you are staying with us;
Quick links to The Switch’s content hub, where you can find curated contents that may interest you.