Your employer will reimburse you directly for your reimbursement claims. Each month, Take Command will deliver a reimbursement statement to your employer so they know exactly how much to reimburse you. This report includes details such as verified claims and eligible reimbursement amounts, providing transparency for both employers and employees. Some employers choose to add the reimbursements directly to payroll while others issue a separate payment for the claims.
Typically, employees pay for their coverage upfront, and reimbursements are processed afterward, which may result in a one-month delay in receiving reimbursements.
Take Command facilitates expense tracking, maintains ledgers, and generates monthly reimbursement reports for employers, but does not itself handle or distribute funds. These reports are generated at the end of each month and outline approved claims, assisting employers in determining the reimbursement amounts to be issued.
To be eligible for reimbursements, employees must upload proof of an active health insurance plan within a reasonable timeframe after enrollment. Contact Customer Experience if you are unsure of your deadline. If proof of insurance is uploaded after coverage has started, backdated reimbursement reports for earlier months will not be generated. Instead, missed reimbursements will be processed in a later notification.
When you submit a recurring premium or medical expense claim through your member portal, it will be reviewed and approved (or declined). Typically, this takes up to 7–10 business days, though high-volume periods may take longer. You can always check the status of your claims in your member portal. Reimbursement reports are only generated when at least one claim is in approved status at the time the report runs, which occurs at the end of each month.
For instance, submitting proof such as receipts, insurance bills, or Explanation of Benefits (EOB) is mandatory when entering claims like premiums or medical expenses. Claims can then show status updates like "pending" or "under review" in the portal.
Step-by-Step Guide to Claim Submission
Log into Your Member Portal: Use your credentials, or reset your password if needed.
Upload Coverage Documents: If not done already, upload your insurance bill or coverage proof showing your name, plan details, and coverage dates.
Submit a Claim: Select the claim type (e.g., Premium or Medical), enter details like amount and date, and attach necessary receipts or EOBs before submission. Approved claims will enter payment processing by your employer.
From there, double check with your employer on how & when they plan to process reimbursements.
Be sure to understand whether the reimbursements will be processed via payroll additions or through separate payments, and clarify the expected timeline with your employer. If payroll emails indicate outstanding reimbursements despite payments already being made, it may be due to proof of coverage being approved after a report was generated. Review payroll reports to confirm all payments have been processed correctly.
If you wish to receive reimbursements earlier, you can discuss with your employer about adjusting the reporting schedule to an earlier date in the month.
Employees terminated during the covered period remain eligible for any reimbursements for the final month they were employed. Post-termination, they retain access to the Take Command portal for up to 90 days, allowing submissions of outstanding claims.
If a reimbursement leaves a partial balance, the remaining amount will carry forward and be added to the next month's allowance.
If you've submitted your claim but haven't been paid yet, see ICHRA & QSEHRA Employee: Why Haven't I Received My Reimbursement? for a checklist of common causes and next steps.
Additionally, some companies may enable claim submissions only on specific dates, like the first of each month. Verify your employer’s schedule if you encounter submission restrictions. In one-time reimbursement scenarios, such as initial premiums paid out-of-pocket, employees will still receive reimbursement for that period.