If you decided to cancel your health insurance policy with your insurance carrier, there are specific steps you must follow to ensure the process is complete and accurately update your account with us. This includes notifying Take Command of the effective cancellation date and completing necessary follow-ups.
If you no longer wish to continue receiving reimbursements or utilizing Take Command's services, there are clear steps to finalize these updates. This depends on whether you're transitioning to a new plan or opting out entirely.
Opting Out During Onboarding
If you haven't completed onboarding:
Log in to Your Take Command Member Portal
Navigate to Take Command Portal and use the "Forgot Password" feature if needed to regain access.
Select the Waive Option
On Step 2 of the onboarding process, choose the "waive" option to ensure you do not receive reimbursements for the current year.
Log in to your portal. You will automatically be directed to the onboarding process.
On Step 2, select “waive” to opt out of the benefit. This will ensure you do not receive reimbursements for the current year. If onboarding is complete:
Navigate to the Health Insurance tab.
Click the Shop Insurance Plans button and use the waiver option to manually decline benefits.
1.) Cancel your recurring premium claim. You need to cancel your old recurring premium claim so that you won't receive reimbursements for it anymore! You can do this in your member portal under the "Reimbursements" tab under "Recurring Premiums." Just click the three dots to the right of the recurring premium claim you need to cancel and click "Cancel Recurring Expense." If you encounter login difficulties, you can reset your password at Password Reset.
For recurring medical premiums tied to proof of active coverage, submitting updated proof in the Add Monthly Premium section will replace existing proofs and halt the reimbursements.
2.) Upload a new proof of coverage. If you purchased new health insurance coverage, you'll need to update the proof of coverage we have on file for you. You can also do this in your member portal- here's a help article explaining in more detail. Ensure that the uploaded proof clearly shows the effective dates and aligns with the policy details provided. Double-check for any discrepancies before submitting.
Keep records: Ensure all communication related to your policy cancellation is documented, including confirmation emails or other relevant data that verify the process.
3.) Upload a new recurring premium claim. If you purchased new health insurance coverage, you'll also need to update your premium claim for your new monthly premium amount. Here's a help article explaining how to do that.
Notify Take Command: Share the effective cancellation date of your health plan directly through your account portal to align HRA reimbursements accordingly.
4.) Inform your administrator/employer. If you cancelled your health insurance because you don't want to participate in the HRA, you should let your employer know so they can take you off of the roster. If the waive option is unavailable in your portal, it might require administrative handling. Administrators may need to cancel the HRA plan directly or submit a cancellation form through the "Plan & Billing" section.
In addition, your employer can update your status to “waive” on their roster to stop reimbursements, or you can contact Take Command support to process the waiver if needed. Note that waiving your HRA does not automatically cancel any personal health insurance policies. You must separately notify your insurance provider to avoid future charges.
Note: For policies facilitated through Take Command, additional steps may include qualifying life event updates or document uploads for smoother transitions.
As always, if you have other questions, you can always chat with us using the circle in the bottom right- we're happy to help!