For: District Admins & School Admins
Platform: Web
Overview
Admins can connect district or school social media accounts to TalkingPoints so automated messages — like emergency alerts or broadcast notifications — can be posted directly to Facebook or X (Twitter). Each level manages only its own accounts, keeping district and school communications separate and secure.
Accessing the Social Media Section 🌐
You’ll see the Social Media section in your Settings if your organization uses emergency or broadcast messaging and your admin role includes access to communication settings.
Admins with the appropriate access can:
View existing social media connections
Connect new Facebook or X (Twitter) accounts
Disconnect accounts at any time
If you don’t see this section, your role may not include access to manage social media posting. Contact your organization’s TalkingPoints administrator if you need this permission.
How Social Media Connections Work 🔄
District and School Admins can each post to accounts at their own level:
District Level
Posts will only go to district accounts
District admins cannot connect or post to school-level accounts
School Level
Posts stay within the school’s own channels
School admins cannot connect or post to district-level accounts
🎯 This ensures the right messages reach the right audiences.
How to Connect Your Social Media Accounts 🔗
TalkingPoints currently supports:
Facebook
X (Twitter)
1. Open the Social Media Section
Log in to TalkingPoints on the web.
Go to Settings → Communication → Social Media.
2. Connect an Account
Find the tile for Facebook or X.
Click Connect.
You’ll be redirected to the platform’s login page.
Log in using the credentials for the account you want to connect.
Approve the authorization request.
Once complete:
TalkingPoints securely stores an authorization token
The tile updates to show the connected account name
You’re ready select if you'd like to send broadcast notifications or emergency alerts to that account
Disconnecting an Account ❌
You can remove access at any time.
Return to Settings → Social Media.
Select the connected account.
Click Disconnect.
The connection is removed immediately and posts will no longer be sent to that account.
FAQs 💬
Can I connect more than one account at the same level?
At this time, one Facebook and one X account can be connected per level (district or school).
Does TalkingPoints store my social media credentials?
No. Only a secure authorization token is stored, allowing TalkingPoints to post on your behalf without saving your login information.
What happens if the token expires or access is revoked?
You’ll see an error or disconnected state. Simply click Connect again to reauthorize the account.