For: District Admins & School Admins
Platform: Web
Overview
Admins with the right permission can choose which phone number TalkingPoints uses when sending automated calls. You can replace the system-assigned number with your district or school’s own number — as long as you can validate it by answering a verification call.
This number is used for all automated calls, including broadcast notifications and emergency alerts.
View and Manage Your Automated Call Number ☎️
Who Can Access This Setting?
You’ll find the Automated Call Phone Number section in your Settings if your admin role includes access to automated calling features.
Here’s what you can expect based on your access level:
All District and School Admins with Settings Access
Can view the current automated call number
May see this section in read-only mode if their role doesn’t allow number changes
Admins Allowed to Configure the Phone Number
If your role includes permissions to manage automated call settings, you will also see the Change Phone Number button and can complete the full setup flow.
This typically includes:
District Admins
School Admins (in institution-only partnerships)
If You Don’t See the Change Button
Your current role does not include access to configure the automated call phone number. Please reach out to your institution's TalkingPoints administrator if you think you need this access.
About Automated Call Numbers 🔍
TalkingPoints assigns your district or school a system-generated phone number during setup.
You can choose to replace this with your own number — one you already own.
All automated calls use the same number:
Emergency alerts
Broadcast calls
Configuring a custom number does not change anything else about automated calling.
📌 Note: During initial enablement, partners can still request a system-assigned number with a local area code. Configuring a custom number later simply replaces it.
How to Change Your Automated Call Number 🔄
1. Open the Settings Page
Log in to TalkingPoints on the web.
Go to Settings → Communication → Automated call phone number
You’ll see a label such as SYSTEM ASSIGNED, DISTRICT SELECTED, or SCHOOL SELECTED.
2. Start the Change Phone Number Flow
Click Change Phone Number.
This button appears only if you have the
canConfigureAutomatedCallNumberpermission.
Enter the new phone number you want to use.
Click Save & Validate.
3. Prepare to Validate Your Number 📞
To complete setup, you must be near the phone that can receive calls at the number you entered.
TalkingPoints’ automated call provider, SignalWire, will call the number.
The call includes a PIN code you must enter to verify ownership.
4. Enter the Verification PIN
When the call arrives, answer and listen for the PIN.
Return to the TalkingPoints screen.
Enter the PIN and submit.
If the PIN is correct, your new automated call number is saved and becomes active immediately.
📌 When complete, the label updates to DISTRICT SELECTED or SCHOOL SELECTED, depending on your implementation.
Update or Revert Your Number Later 🔁
Once your number is verified, you can:
Update the number at any time by repeating the steps above.
Revert to the system-assigned number
➡️ This option appears only if you previously configured your own number.
FAQs 💬
Why do I need to validate the number?
Validation confirms that your district or school owns the phone number and can receive calls through it. This protects recipients and ensures emergency or broadcast calls come from a trusted source.
Who provides the verification call?
The call comes from SignalWire, TalkingPoints’ automated calling provider.
What if I miss the verification call?
You can restart the validation process by clicking Change Phone Number again.