Commissions allow you to define how driver earnings are calculated by setting when a commission applies and how much is charged.
It lets you set up commission policies using conditions to target specific types of rides, and rules to determine how much commission is applied. You can configure commissions based on different criteria such as customer, driver, location, booking source, or payment method, and apply them using fixed amounts, percentages, or per-kilometer rates.
Access this section by navigating to Settings > Commissions in the left sidebar.
Commissions are available on the Full plan
Commissions overview
Click on '+ Add Commission policy' to add a Commission condition or a commission rule
Add Commission policy
Commission Conditions
Conditions determine when a commission policy is applied by filtering specific types of rides. This is where you define which bookings the commission applies to.
A condition consists of three parts:
Field – What you are evaluating (e.g. driver, location, payment method)
Operator – How it is compared (e.g. is, is not, contains)
Value – The specific value to match
You can combine multiple conditions to narrow down exactly when the commission should apply.
Click on '+ Add condition' to create a new condition.
Available Fields
All jobs – Applies the policy to all bookings when no specific condition is set.
Debtor – Applies the policy based on a specific customer or company.
Driver – Applies the policy to rides handled by a selected driver.
Departure – Applies the policy based on the pickup location.
Destination – Applies the policy based on the drop-off location.
Booking Origin – Applies the policy based on where the booking was created.
Payment Method – Applies the policy based on the payment type used for the booking.
Operators
is – Matches the exact selected value
is not – Excludes the selected value
contains – Matches partial or broader criteria (where applicable)
Value
Specifies the exact selection or input that the field is compared against. The available options depend on the selected field:
For Debtor / Driver – Select from existing customers or drivers
For Departure / Destination – Select from predefined locations (Areas & Locations)
For Booking Origin – Choose from Driver Portal, Web Booker, Dispatch Panel
For Payment Method – Choose from Cash, Debit Card, Credit Card, Bank Transfer, On Account, or Coupon
The value works together with the field and operator to define when the commission condition should be applied.
Multiple Conditions
If more than one condition is added, both conditions must be fulfilled. For example :
Payment Method is credit and debit card, and Booking Origin is Web Booker
Applies only to online bookings paid by card.
Commission rules
Rules define what commission is applied to the driver once the conditions are met. This is where you define how much is charged or deducted.
You can choose between:
Fixed amount – A set amount per job
Percentage – A percentage of the total fare (including VAT)
Per km – A fixed amount per kilometer
You can combine up to three rules to build your commission structure.
Click the '+ Add new rule' to add rule.
Click 'Save' on top right corner of the commission policy module to save the condition