If you have received an invitation from your childcare service but see the error message “Your email is not associated with a child profile”, please follow the steps below:
Once you have opened the TeachKloud for Parents app:
Log out if you are currently logged in.
Select Create New Account.
Enter the exact email address your childcare service used to invite you.
Complete the steps to create your account.
Your account must be created using the same email address your childcare service used to invite you. If you use a different email address, your child’s profile will not be linked to your account.
If you are unsure which email address was used to invite you OR if you have been invited, please contact your childcare service and ask them to confirm the email address on your child’s profile AND that the "Invite parents/guardians to app" box is selected in the enrolment form under your email.
NOTE: If you select Create New Account and receive a message saying that an account with this email address already exists, return to the login screen and log in.
Once you are logged in with the correct email address, you should be able to see your child’s profile.