If a parent has received the invitation email but sees the error message “Your email is not associated with a child profile”, please follow the steps below.
STEP 1: Check the email address used to invite the parent
Log in to the TeachKloud web interface and:
Select Children.
Select List of Children.
Find the relevant child and select the three grey dots beside their name.
Select Edit Child Profile.
Under Parents or Guardians, find the relevant parent or guardian.
Check that “Invite this parent/guardian to use the Parents app” is selected. As the parent has received the invitation email, this should already be selected.
Copy the email address used to invite the parent.
Send this email address to the parent and ask them to confirm that it is their correct email address.
If the email address is incorrect, update it to the parent's correct email address, make sure “Invite this parent/guardian to use the Parents app” is selected, and save the changes.
If the email address is correct, follow the instructions below.
STEP 2: Create or log in using the invited email address
Ask the parent to:
Make sure they are using the TeachKloud for Parents app.
Log out of the app.
Select Create New Account.
Create an account using the exact email address you used to invite them.
The email address the parent uses to create their account must exactly match the email address used to invite them.
If they receive a message saying that an account with this email address already exists, they should return to the login screen and log in instead, using that same email address.
Once logged in using the email address they were invited with, they should be able to see their child’s profile, immediately, in rare cases it can take up to 24 hours.