If you’re scratching your head about a missing payment, don’t worry! Here are a few reasons why it might not have come through yet:
Possible reasons for delay
Timing of the shift: You will always be paid for a shift in the following week the earliest. For example, if you worked on a Monday, you will be paid on the Friday of the following week, not the first Friday after your shift. This does however depend on when you and the client have finalized the checkout.
Checkout not completed: The hiring company you worked at hasn’t finished the checkout process yet. They have 7 days to wrap it up before your checkout gets automatically accepted. So, you might need to wait a bit longer.
Checkout timing: Companies have 7 days to complete the checkout. If this checkout is performed before Wednesday 10:00 in the morning, and your shift was last week, you will receive payment that very Friday. If it’s after that cutoff time, you will have to wait until Friday next week. Read more about when you get paid in this article.
IBAN issues: You might not have shared your IBAN, or you could have provided the wrong one. Double-check to make sure everything’s correct. You can contact Customer Support if you need to have your IBAN changed.
Something went wrong: If everything seems fine and you’re still waiting, it’s possible something went wrong on our end. Reach out to Customer Support, and they’ll help you sort it out.
We hope this helps clear things up!