UberEats drivers are assigned to a group based on their performance in the previous week. Your group determines when you can start booking delivery shifts in Planner each week. Drivers who consistently show up on time, complete their scheduled shifts, and maintain strong reliability metrics get earlier access to Planner.
Your group is updated every week based on three metrics:
Shift Adherence (SA): How closely your actual online time matches the shift you booked, including late starts, early log-offs, and no-shows.
On-Time Rate (OTR): How often you arrive at pickups and drop-offs on time.
End of Shift Acceptance Rate (EOS AR): How often you accept deliveries that may run a few minutes past the end of your scheduled shift.
Good to know: Waiting at a restaurant or for a customer won't affect your On-Time Rate. Shift Adherence is only measured during your scheduled shift hours in Planner.
The better your scores, the earlier you'll get access to book shifts. So if you'd like to pick up more shifts, keeping your scores high can help you get earlier access the following week. You got this!