Overview
Before you can make any payments on the tenant portal, you will need to add a payment method to your account. This can be a credit card, bank account, Google Pay, Apple Pay, Chime, or CashApp. Choose the payment method that works best for you or is allowed by your property manager.
The Steps
To add a new payment method on the tenant portal, you'll need to be on step 2 of the make a payment wizard to add a new payment.
On the Payment Method step, If you don't see the buttons to add a new Credit Card/Debit Card or Bank Account, click +New Payment Method button. If you do see the button, continue to step 3.
Choose the payment method you're going to use from the choices provided:
Credit Card/Debit Card: Enter your information accurately, including the CVC code and Zip Code associated with your card. If you are having issues adding a credit card, click here. You can also choose to use Apple Pay or Google Pay.
Bank Account: There are two ways you can enter your bank account information:
(Method 1 - Instant) Enter your email, full name, and address, and then search for your bank. Once you find your bank account, click it. You will need to log into your online banking portal to verify your account with Stripe. For more information on instantly verifying your bank account, read this article: How to Instantly Verify Your Bank Account on the Tenant Portal.
If you are having issues connecting to your online bank portal for verification, we recommend method 2 and manually verify your bank account by clicking "Enter bank details manually instead"
(Method 2 - Manual Verification) You can alternatively click "Enter bank details manually instead" to enter your bank's routing number and account number. If you choose this option, follow the manual verification instructions here. You will need to verify your bank account by confirming small deposits in your account (this can take 1-2 days).
Repeat the steps above if you need to add more payment methods to your account.
Note: You can not proceed through the payment process until you complete the verification process.
Why do I need to verify my bank account?
Merchant processors are required by law to verify a person's ACH information (bank account) as part of their antifraud efforts and initiatives. This is a rule from the National Automated Clearing House (Nacha), which requires ACH originators of web debit entries use a "commercially reasonable fraudulent transaction detection system" to screen web debits for fraud. The new rule supplements that screening requirement, making it explicit that "account validation" be part of that detection system.
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