Overview
You can easily pay your rent and other charges through your Tenant Portal with a few simple steps. Whether you are paying by credit card or by bank transfer via ACH, the Tenant Portal makes online payments a breeze.
There are several reasons why making payments through the Tenant Portal can be beneficial.
It can save you time and effort because you don't have to go to a physical location to make a payment.
Online payments can be more secure than traditional methods because they often use encryption and other security measures to protect your information.
Online payments can be convenient because you can make payments from anywhere with an internet connection, and you can schedule payments in advance.
Have a record of each payment you make online.
If you are looking to make a cash payment, read this article: How to Make a Payment With CashPayments on the Tenant Portal.
The Steps
Step 1 - Starting the Make a Payment Wizard
To make a payment on the tenant portal, click Make a Payment on the home page.
Step 2 - Enter Your Payment Details
Your first step is to decide whether this is a Single Payment or an Auto-Pay you are setting up.
Single Payment - Enter the Payment Amount and the Payment Date you want that payment to be made. (For details on how to make a Single Payment, click here.)
Auto-Pay - Enter the type of Auto-Pay you want set up, then select the Payment Frequency and Payment Date that you want the auto-pay schedule to begin. (For details on how to set up Auto-Pay, click here.)
Click Next to continue.
Step 3 - Select a Payment Method
The next step is to select a payment method. If you already added a payment method, follow the instructions below.
Select the Credit Card/Debit Card or Bank Account that you will be making a payment from. These are saved payment methods that you have already entered.
If you want to add a new payment method, click the New Payment Method button. (Click here for detailed instructions on how to enter a new payment method).
If you have not entered any payment methods, click either Credit Card/Debit Card or Bank Account option to add a new credit card or bank account. If you use a mobile browser, you also have the option to pay with Apple Pay or Google Pay.
Click Next to continue.
Note: You will receive a confirmation email from Stripe when you add your payment method. This authorizes Stripe and your property manager to receive payments from you. They will not automatically debit you unless you set up an auto-pay.
Note: An international bank account and international credit card can not be used on the tenant portal. Please use a different payment method if this is the case.
Note: All Credit Card and Debit Card payments from the tenant portal will be charged a 3.25% Platform Fee.
Step 4 - Review the Payment Summary
The last step is to confirm your payment details and ensure that all the information is correct. On the Payment Summary section, double-check all the info and make sure the amount is correct. Pay close attention to the platform fees as this will change depending on the payment method used. If everything looks correct, click Pay Now to complete the setup.
The payment will not be made until the date that you have set and once payments are sent, they can not be canceled.
Note: Credit card and debit card payments normally incur a higher platform fee than ACH payments. Regardless, platform fees will be reflected on the Payment Summary page. For details on Platform Fees, click here.
That's it. Your payment will now be processed based on the date you set.
Why do I need to verify my bank account?
Merchant processors are required by law to verify a person's ACH information (bank account) as part of their antifraud efforts and initiatives. This is a rule from the National Automated Clearing House (Nacha), which requires ACH originators of web debit entries use a "commercially reasonable fraudulent transaction detection system" to screen web debits for fraud. The new rule supplements that screening requirement, making it explicit that "account validation" be part of that detection system.
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