Overview
You can easily pay your rent and other charges through your Tenant Portal with a few simple steps. Whether you are paying by credit card or by bank transfer via ACH, the Tenant Portal makes online payments a breeze.
There are several reasons why making payments through the Tenant Portal can be beneficial.
It can save you time and effort because you don't have to go to a physical location to make a payment.
Online payments can be more secure than traditional methods because they often use encryption and other security measures to protect your information.
Online payments can be convenient because you can make payments from anywhere with an internet connection, and you can schedule payments in advance.
Have a record of each payment you make online.
If you are looking to make a cash payment, read this article: How to Make a Payment With CashPayments on the Tenant Portal.
Tip: Before making a payment, it is best to set up your preferred payment method first. This can be a credit card/debit card, Bank Account, Apple Pay, Google Pay and more. For instructions on how to do this, read: How to Add a New Payment Method on the Tenant Portal
The Steps
Step 1 - Start the Make a Payment Wizard
To make a payment on the tenant portal, click Make a Payment on the home page. (This is a single payment option. If you would rather set up an auto-pay, read: How to Set Up Auto-pay on the Tenant Portal.)
If you have an active auto-pay already set, you'll need to decide if you want to edit the exiting auto-pay or continue making another payment. For this tutorial, we are going to click "Make Another Payment." Continue to Step 3 if you don't see this screen.
On the Make a Payment wizard, on the Payment Details step, select Single Payment under the Choose Frequency section. Enter the payment amount you want to pay under Payment Amount, and then enter the Payment Date of when you want that payment to be made.
Click Next to continue.
The next step is to select a payment method. Select the saved payment option you want to use. If you don't have a saved payment method, you'll need to enter one by clicking "New Payment Method." For instructions on how to enter a new payment method, refer back to this article: How to Add a New Payment Method on the Tenant Portal.
Click Next to continue.
On the Payment Summary section, double-check all the info and make sure the amount is correct. Pay close attention to the platform fees as this will change depending on the payment method used.
(Note that the payment will not be processed until the date that you have set. Once the payment begins processing, they can not be canceled.)
Click Pay Now to complete the payment.
You will get a confirmation after the payment was scheduled. Click the X at the top right corner to exit.
Note: An international bank account and international credit card can not be used on the tenant portal. Please use a different payment method if this is the case.
Note: All Credit Card and Debit Card payments from the tenant portal will be charged a 3.25% Platform Fee.
Note: Credit card and debit card payments normally incur a higher platform fee than ACH payments. Regardless, platform fees will be reflected on the Payment Summary page. For details on Platform Fees, click here.
That's it. Your payment will now be processed based on the date you set.
Why do I need to verify my bank account?
Merchant processors are required by law to verify a person's ACH information (bank account) as part of their antifraud efforts and initiatives. This is a rule from the National Automated Clearing House (Nacha), which requires ACH originators of web debit entries use a "commercially reasonable fraudulent transaction detection system" to screen web debits for fraud. The new rule supplements that screening requirement, making it explicit that "account validation" be part of that detection system.
For a more detailed explanation of why this is mandatory, refer to the official NACHA documents here.