We’ve divided the guide into different sections for easy navigation:
Section 1 | First steps
In this section, you will activate your account and start the first steps to use the system.
Activate your admin profile
To sign in for the first time, you can just use the link that was sent to you via email. This will grant you access to your admin account.
The link will take you to the login page, where you simply have to enter your username and password into the designated fields.
Complete "My Account"
Input all personal details such as your email address, phone number, position within the company, and your desired display picture.
Tip: Set your notification preferences, whether you want them sent to you in-app or via email. You can also manage what you get notifications for.
Invite your team
Invite your team to the system and assign specific account types based on their roles. This gives them access to the relevant sections of the system.
Step 1: Click on Invite user
Step 2: Fill in the information and invite every member of your team
Activate your warehouse
This information will be used to allocate your inventory, so you must verify everything is correct. On this page, you can also specify how you manage your storage within the warehouse, such as by rows, racks, or cases.
Activate your products
This section will guide you through all of the different tabs you need to check to activate the products that have been digitized.
Navigate to Manage > Product database
Pending review
This is your first step to access the list of products awaiting review. Each product has a status tag indicating which ones need revision.
Product details
Confirm that the basic product details are correct.
Color details
Verify that the color details match the corresponding product ID.
Pricing
Input the corresponding price to your product. This is essential for activation as Tengiva does not have this information about your product.
Inventory
Add the corresponding stock levels. This is essential for accurate inventory tracking.
Production order
Decide whether to activate production orders. This way, clients can directly request production orders from a single product page.
Privacy settings
Manage the privacy of your products. You can set products to be public or private, and also generate shareable QR codes for various purposes.
Activate
Congratulations! You’re almost done. Simply click on ‘Approve’ to activate your products on the system.
Tip: If you have received SKUs from a marketplace, your products will be automatically activated on their sales channel.
Section 2 | My business details
In this section, you will learn how to set up the essential details about your business in the system.
My business details
Simply need to connect basic information about your business such as legal information, public contact, branding, and your company profile. Rest assured, most of this section is information you already have.
Select your shipping carrier
Shipping carriers are the companies in charge of delivering orders to your clients. It is important to understand the different fees and the ways different carriers work.
Carriers | Local departure | Within countries | International |
| Facilitate shipments originating from a specific country to various destinations worldwide. | Can transport goods within the borders of a specific country. | Ships across borders from any country of departure. |
Local Carriers (E.g: Canada post, Poste italiane, USPS…) | ✔️ | ✔️ |
|
FedEx (TNT) | ✔️ | ✔️ | ✔️ |
DHL | ✔️ |
| ✔️ |
UPS | ✔️ | ✔️ | ✔️ |
General rules
An account can only be created in a country where you have a business address.
There are better discount rates when the origin or destination is in the country registered with your account. All shipments not originating or landing in the country of the account are considered a third party, which equals a lower discount rate and raises the cost (approx. by 20% and 30%).
Price can be negotiated directly with your selected carrier based on the quantity of shipments per year.
Information you need to prepare for the carriers
Expected quantity of shipments per year.
Expected origin/destination most common.
Your company information (tax ID).
Connect shipping accounts
You can add multiple accounts with different carriers and enable or disable them in the My Store Settings section.
Tax information
This is the most important part of this guide. The details you enter here will show up on your client invoices. Please review all information before submitting.
Section 3 | Accounting
This section encompasses all the financial and accounting aspects of your business.
Set up your banking information
This information includes bank account details, banking information, and accounting department details.
Section 4 | Manage
This section breaks down some of the highlights from the ‘Manage’ section of your system. Now that your products are activated, you can discover the different ways to manage your products in the system.
Product database
This is your product management center. Everything, from product availability to statuses, will be found here.
Base fabric summary
On this page, you can manage a group of textiles that have a common base fabric. To view the details for each specific color variant, simply click on ‘Show all colors’ and select the one you’re interested in.
Single color page
This page represents an individual color within the previously mentioned base fabric group. When you make adjustments to this page, they will only apply to this specific color.Additional information
Easily attach marketing documents, certifications, and bonus information to provide a more comprehensive understanding of your product.
