Quick Summary: Learn how to use in-app help tools, understand support escalation paths, and explore all your training options.
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Self-Paced Learning & Resources
Help Center
Search through our collections of articles to help you find exactly what you need.
Tour (Screen)
Take a tour of your current screen. This provides step-by-step guidance to help you understand what an entire screen or page is about - the big picture.
Learning Library (SIMON)
Complete free courses on inventory management to put you in the driver’s seat of your app. These courses will also help prepare you for the Inventory Management Concepts Certification.
Blog
Browse articles for useful insights, practical tips, and best practices.
In-App Contextual Help
Tour (Component)❓
Take a tour of a specific tab, panel, or report. Unlike the screen tour in the Learning menu, a component tour provides additional detail about the section being viewed. You can access tours by clicking the “?” on the applicable tab, panel, or report.
Videos (Component) ▶️
Click the “video” icon on applicable tabs or panels to access bite-sized videos that explain or expand on the information displayed on the screen.
Direct Support
Support Chat
Click the chat button in the bottom-right corner of the app to enter keywords or a full question. Related articles will appear automatically, or you can connect directly with one of our support consultants for live assistance.
Additional Training Options
Learning doesn’t stop once you’ve completed the Learn step and certification. As your company grows, your processes evolve, and your Netstock setup needs to keep pace. Post-onboarding training ensures you keep building skills and maximizing value.
Option 1: Standard Training with Review Sessions (Paid)
This option builds on the Standard Training and adds paid Review Sessions.
Training happens on an ad-hoc basis with a Customer Success Consultant (CSC) who can:
Answer questions specific to your company’s app instance
Help set or refine policies and configuration settings
Provide expert insight into your next steps
Review Sessions are offered at the standard support rate per hour.
Option 2: Support+ Packages (Paid)
For more comprehensive, ongoing support, you can sign up for a Support+ package. These packages provide extended guidance, technical expertise, and proactive consulting tailored to your business needs.
Training
Rapid onboarding of new team members
Focused training on a topic: ordering, forecasting, and exception management.
Sales and Operations Planning
Periodic Audits
Review policy to identify focus areas
Upskill team with advanced discussions
Optimize policy to improve fill rate, lower inventory cost, and better align ordering.
Review progress toward a target
Technical
Identify and connect new data to enable additional functionality
Coordinate data alignment due to a change in ERP
Reporting changes
Procedures to manipulate info
Netstock offers three Support+ packages designed to provide the right level of support for your business. Providing ongoing dialogue between Netstock and your business ensures current issues are investigated and quickly leveraged to drive improvement. Our inventory advisory service includes a one-time fee to establish a baseline and then a monthly subscription fee based on ongoing interaction. This baseline includes:
Initial audit to understand the business
A tune-up of the instance
Any initial changes/reports needed upfront to get the business functioning at a higher level.
Netstock Support+ | Bronze | Silver | Gold |
Minor changes or monthly check-ins | x |
|
|
Regular contact OR monthly check-in with minor changes |
| x |
|
Frequent contact with technical support to enhance reports/systems |
|
| x |
Check-ins per month | 1* | 2* | 3* |
Several small changes or technical changes across the year | Optional** | Optional** | x |
Annual Audit |
|
| x |
How to Sign Up
For information on pricing or to sign up for Support+, access the brochure for your appropriate territory below. The sign-up form can be found at the bottom of each brochure:
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