Why One Street per Request?
Each locate request is limited to one street to ensure accurate utility notifications for the specific area of work. This approach minimizes confusion and helps ensure locators receive clear and accurate work location information.
❗ Important:
Each ticket should contain a clearly defined work area that matches the street listed on the request.
Step 1: Submit the First Street Ticket
Create and submit the ticket for the first street where work will occur.
When completing the ticket:
Select the correct street name
Enter the nearest intersecting street
Provide accurate driving directions and locate instructions
Map only the work occurring on that street
Step 2: Copy the Ticket
After submitting the first request, select Copy Ticket. Your screen may look a little different, but the option works the same.
Step 3: Update the Street Information
In the copied ticket:
Change the Address field to the next street
Update the Intersection field to the closest intersecting street if needed
Review all location information for accuracy
❗ Important:
Do not leave the original street information on the copied ticket.
Step 4: Update Directions and Instructions
Review and update:
Driving Directions
Locate Instructions
Additional Information (if applicable)
💡 Pro Tip: Give the details a fresh look!
If work areas are significantly different, rewrite the directions and instructions rather than making minor edits.
Step 5: Adjust the Work Area
Update the mapped work area so it matches the new street location.
Before submitting:
Verify the map markings align with the street listed on the ticket
Ensure the mapped work area matches the directions and instructions
Confirm work is not mapped onto unrelated streets
👀 Give It a Quick Check
One Street per Ticket: Keep each request limited to a single street.
Street Information: Confirm the Address and Intersection fields match the new location.
Directions & Instructions: Update them to reflect the work on the new street.
Map: Make sure the mapped work area matches the street and ticket details.
Need Help?
If you have any questions, contact Texas811 support at:
📧 ThePortalTX@Texas811.org
📞 888-776-6077