Use the Copy Ticket feature to create a new ticket from an existing locate request.
Copying a ticket can save time when:
Working at multiple nearby locations where the work details remain the same
Creating a new ticket after the original has expired, but the job information has not changed
❗ Important:
Always review and update the copied ticket before submitting. The copied ticket becomes a new locate request and must accurately reflect the current work location.
Copy the Original Ticket
Search for and open the ticket you want to copy.
From the Create menu, select Copy.
Review and Update the Ticket
The copied ticket includes:
Work location details
Contact information
Map drawings
Review all copied information and update anything that has changed, including:
Location details
Driving directions
Locate instructions
Map drawings
❗ Important:
Do not leave the original county selected when submitting the copied ticket.
Adjust the Work Area
If the work location has changed, update the map drawings to match the new work area.
Before submitting:
Verify the map markings match the current work location
Confirm the entire work area is accurately covered
Review any distances or coverage and update them as needed
💡 Pro Tip: Give it a fresh look!
Make sure your map, directions, and instructions all match the new work location before submitting.
Submit the Ticket
Once all information has been reviewed:
Verify the ticket details are correct.
Confirm the mapped work area matches the work location.
Select Submit.
The copied ticket will be processed as a new locate request.
Need Help?
If you have any questions, contact Texas811 support at:
📞 888-776-6077