Why One County per Request?
Each locate request is limited to one county to ensure accurate utility notifications for the specific area of work. This approach minimizes confusion and improves the efficiency of utility coordination.
❗ Important: Each ticket must contain work located entirely within a single county.
Step 1: Submit the First County Ticket
Create and submit the ticket for the first county.
When mapping the work area:
Select the appropriate county
Ensure the mapped work area stays within the county boundary
Verify the City field reflects the city closest to the starting point of the work
💡 Pro Tip: Make county lines easier to spot!
Enable the County Layer to help identify county boundaries while mapping.
Step 2: Copy the Ticket
After submitting the first request, select Copy Ticket. Your screen may look a little different, but the option works the same.
Step 3: Update the County
In the copied ticket:
Change the County field to the county where the next portion of the work will take place
Update the City field to the city closest to the starting point of the work within the new county
Verify all location information reflects the new county
❗ Important:
Do not leave the original county selected when submitting the copied ticket.
Step 4: Adjust the Work Area
Update the mapped work area so it falls entirely within the new county.
Before submitting:
Verify the map markings match the selected county
Confirm the work area does not cross the county boundary
Review the distance or coverage and update it as needed
Review the location details for accuracy
Optional: Reference Related Tickets
If desired, use the Additional Information field to reference related ticket numbers.
Example: Related to ticket #226456789 covering Smith County
This can help organize multiple tickets for the same project.
👀 Give It a Quick Check
Give the copied ticket a quick check:
Map markings stay within the selected county
County and city information are correct
Location details have been updated
No map markings remain in the original county from the previous ticket
Need Help?
If you have any questions, contact Texas811 support at:
📧 ThePortalTX@Texas811.org
📞 888-776-6077