Redeeming points and then applying them as store credit is a two step process, so we understand it may be a little confusing. To redeem loyalty points, you will access them in your account under "my points" . From here, you can enter the desired amount and redeem them.
They will then redeem into store credit, and you can view that this action was done in your points history, as well as under the "store credits" tab on your account. Your points history will show all of your previous points that have been used/redeemed.
After you've successfully redeemed your points into store credits, your credits can be applied to your order on step 1 of checkout, where you enter your address information.
For a helpful step by step guide, please view the photos below!
Redeeming points alone will not apply them to your order, as it is the store credit that must be applied on the checkout page in order for it to take an amount off of your order. Points must be redeemed into credits before application is eligible.
If you happen to refresh your page or your order fails to process at any time during the checkout process, any applied store credits or discounts will remove, and revert back to the standard price of the order. These will go directly back into your account, and they can be re-applied on step 1 of checkout, or used on a future order.
Step 1: Find your dashboard
Step 2: Redeeming Points
Go to your "my points" tab in the dashboard, where all of your available points are stored. Enter the desired amount, and press "redeem points as store credit". Your points balance will then remove the amount of points that have been redeemed, and they will now be available as store credits.
Once completed, you can see this reflected in your points history, available to the right.
Step 3: Store Credit Tab
Confirm the redemption of your points by checking the store credits tab. This will reflect the $ amount that was redeemed, and when. This is the amount you are eligible to apply towards an order.
Step 4: Apply Store Credit
Store credit is applicable as long as you are logged in to your account.
On the first step of checkout, above the billing address section. Between the coupon code box and billing information, you will see a line that states "apply store credit discounts?" in bold. Click this, and it will open up a box that shows how many credits are available to apply to your order! Please note, If you have a subscription in your cart, this option will not appear, as store credits are not applicable towards subscription purchases*.
Once you select "apply store credit discounts?", a drop down will appear, and you can enter your desired amount of credits to apply to your order.
After you have applied the store credits to the purchase, you will see the information reflected under your order summary:
If you accidentally checked out and only redeemed your points into store credit, but did not apply it to your order, unfortunately we would not be able to apply it after the charge has gone through. Worry not! These credits are still available in your account, and can be used on any future orders*. You can see these available in the store credit tab on your account.
If you refresh your page at all during the checkout process, or the order fails, this will remove the store credit discount from your order, and it will need to be applied again on the next purchase attempt.
*Store credits cannot be applied towards subscription orders, as subscriptions are already set at a 25% discount