We are glad you asked! To redeem loyalty points, you can access them in your account under “my points”, from here, you can enter the desired amount and redeem them. They will then redeem into store credit, and you can view that this action was done in your points history, as well as under the “store credits” tab on your account. If you redeemed your points in your account, they can be applied on the checkout page underneath “discounts”, by clicking the words "apply store credits?" when you click this, it will show how many credits you have available to apply, and you can again enter the desired amount into the provided box. Redeeming points alone will not apply them to your order, as it is the store credit that must be applied at on the checkout page in order for it to take an amount off of your order.

Step 1:

Step 2: Redeeming Points

Step 3: Store Credit Tab

Step 4: Apply Store Credit

Once store credit has been applied, you will see the entered amount taken off from your order in the order total. If you do not see it applied, make sure you pressed the “apply” button after entering the amount of credits you wished to use. If you refresh your page at all during the checkout process, this will remove the store credit discount from your order, and it will need to be applied again.

If you accidentally checked out and only redeemed your points into store credit, but did not apply it to your order, unfortunately we would not be able to apply it after the charge has gone through. Worry not! These credits are still available in your account, and can be used on any future orders*. You can see these available in the store credit tab on your account.

*Store credits cannot be applied towards subscription orders