To register, please go to the top right hand of the home page. There, you will see a circle icon with a blank avatar in the center. If you click that, it will take you to a page where you can login or register. You will want to go to the register side of the page, and begin to fill out your information. This would consist of your email address, and creating a password! If you have been referred to our company by a fellow customer and received a referral code, you can also enter that information there. If you do not have a referral code, you can disregard that section and fill out the remaining information. From there, you will have an active account with us and begin earning loyalty points and more!

Thanks to the Agricultural Improvement Act of 2018, H.R. 2, or the 2018 Farm Bill, Delta THC products are federally legal if the final product contains less than .3% Delta 9 THC on a dry weight basis. All of our products are made using Hemp Derived compounds and contain less than .3% Delta 9 THC. While THC is legal under hemp laws that mirror H.R. 2, not all states have such laws. Some states specifically ban certain Delta THC products, so it's essential to check your local laws and regulations before ordering (see below).

Great question! Since all of our products are federally legal, as noted above, we are allowed to ship to all 50 states, and the U.S. territories PR and VI. We have created a table with each state listed, and their legal status regarding CBD, D8, D9, and THCa. Many states are putting new THC and CBD laws into effect, so please review this information carefully, and do your own research if you still have concerns! Click here to view the chart.

It all depends on you and the products you try. Many factors come into play when trying to find the right fit, including tolerance, metabolism, each individual endocannabinoid system and receptors, the type of product you are trying, the specific compound, desired effects, even certain medications can affect the absorption of cannabinoids. We always suggest low and slow with all products when first trying them, that way you can gauge the way they make you feel before increasing your dose. Most products, unless they state they have a "fast onset" from nano-emulsification, will have a standard onset of about 1-2 hours.

We are here to help! Since it isn’t one size fits all, we would love to offer more personalized assistance. Send an email to CustomerService@TheHempDoctor.com, and we would be more than happy to help you find something that’s right for you!
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Efficacy varies depending on each person and many factors, such as tolerance, metabolism, product type, delivery method, etc. All THC products should have some psychoactive effect in the sense that they have the ability to alter your state of mind. CBD on the other hand is a cannabinoid that does not have intoxicating properties. However, it has been shown to have calming properties, and consumers have found it helpful in easing anxiety, supporting relaxation, and it has natural anti-inflammatory properties. THC, HHC, THCP, and similar products may be intoxicating and produce feelings of euphoria. As always, we recommend starting low and slow to find the dose that you are comfortable with. If you have more detailed questions, we are available during customer service hours by phone or email at the contact information listed below. We also recommend looking into our blog posts and YouTube channel, which have fantastic educational content about our products, and the world of hemp and THC!

No! We do not use pesticides, chemicals, or other harmful ingredients in any of our products. A select listing of our products are also USDA certified organic, and some are vegan and gluten free. Ingredients are available on each product page and packaging label. All of our products are derived from organically farmed hemp, which then goes through a supercritical C02 extraction process. This process is what provides us with pure distillate, the key ingredient in creating our products! This distillate is mixed in with our edibles and gummies, and also used in all of our vape products. The blend of distillate may vary per product, so if you want a specific breakdown, take a peek at our lab results page, which lists the lab tests on all of the products we currently carry.

Our customer service team is available M-F 9am-5pm. Please contact us with any questions or concerns you may have, and we will get back to you as quickly as possible.

Due to federal age restrictions, we require all customers to fill out an age verification form upon purchasing from us. Since we cannot confirm this information over the phone, and kindly ask that customers please do not send a photo of their ID to our customer service team, all orders must be completed online with proper verification. We apologize for any inconvenience.

We do offer free shipping! Sadly, due to increased shipping costs through USPS, we have had to increase our free shipping rates. Now, any orders with a total of $99+ will be eligible for free shipping once all discounts have applied. We are also implementing a new free shipping option eligible on all subscriptions!

Unfortunately, this past January 2025 the USPS implemented a 2.5% increase on all shipping rates for companies who ship through the postal service. We tried to hold off on raising our shipping costs for as long as possible, and it is now no longer substantial for us to retain the lower shipping fees. For this reason, we have had to increase our shipping prices to $12.95 for Priority Mail, but will keep Flat Rate Shipping at a $5.95 rate, while raising our Free Shipping option to be offered on orders $99+. We do sincerely apologize for any inconvenience this may bring to you, and appreciate your understanding regarding this adjustment.

All orders that have a value of $200+ will be sent with a signature requirement. We do this to ensure the safety of packages, so that these products are not stolen in transit, and so that the customers' products arrive safely. If you wish to waive the signature requirement before your order is shipped out, please add a note in your order notes, or reach out to our customer service team!

Yes, you may cancel an order as long as it is still in processing. We kindly ask that you please try to reach out within 24-36 hours of placing the order to ensure we can cancel it before the package is booked for shipment. If your package has already been booked for shipment and has a label, we cannot cancel the order.

Reach out to our customer service team as soon as possible to notify us of the error. If the order is still processing and has yet to be shipped, we may be able to correct the shipping address. Once the shipping label has been created and you receive the email with the shipping notification, we cannot change or alter the order in any way.

Typically, our team can process each customer’s order within 2-5 business days. Processing times vary depending on volume and availability and can be affected by the weekend or holiday hours. We have added the current processing times to our website’s cart, checkout, and intercom pages. We will update that information as often as possible. Shipping times are separate from processing times and depend on the service you selected at checkout and the team at USPS. Once your order has been marked as completed and leaves our facility, you will receive an email with the shipping notification and USPS tracking number for that package!

All shipping times apply from the date the package is booked for shipment:

Please contact our customer service team regarding this. If your package falls outside of the provided shipping times, there are further steps that can be taken depending on how long it has been since the last tracking update. We offer Route protection as insurance on packages for issues such as this, and generally recommend adding it to your order to be safe, as anything can happen to the package during transit. If Route was not selected on your order, we have limited options as to how we can assist you, but typically USPS does accept lost claims on their Priority Mail packages; this may not extend to USPS Ground Advantage packages.

If your package was marked as “return to sender” via the shipping service USPS, please reach out to let us know. With RTS packages, we do have to wait for the product to arrive back at our facility before we can provide a refund or reshipment on the order, as we had already shipped the package accordingly. Once we receive that package back, we will reach out to let you know. We are happy to provide refunds on these packages, or offer to reship them once confirming the correct shipping address, free of additional charges.

YES! All packaging is shipped in plain brown boxes, and the only indication of our company is our returns address, listed as THD Returns Department.

We offer a 30-day Money Back Guarantee on The Hemp Doctor products! The product must be sent back within 30 days of the confirmed delivery date and have 50% or greater of the product remaining to be eligible for refund or exchange. If you are unsatisfied for any reason, send an email to CustomerService@TheHempDoctor.com with the order number, the items you are sending back, the reason for the return, and whether you would like an exchange or refund. Then, ship the item(s) you wish to return to the return address and send the tracking number to the Customer Service email so the team can keep an eye out for that package and process that return as quickly as possible. Please check the Return Policy Page for Full Details.

Unfortunately, we cannot accept returns on products if they were not purchased directly from us either in one of our retail locations or online. If you purchased an item from a separate vendor and it is not working, you will have to take it back to the store you purchased it from and see if they will accept a return or exchange on the product based on their store policy. If that store wholesales directly from us, they should honor our product return policies within 30 days of the purchase.

No! As long as you can provide photo or video evidence directly to our customer service team within 3 business days of receiving the item, with proof that the device is malfunctioning, we are happy to provide you with an exchange on the item, or discuss our returns process for a refund if preferred.

All Flower purchases are final sale and not eligible for returns or exchanges per our return policy.

Route shipping protection is a third-party insurance and tracking provider that we offer our customers now at checkout. Route works to protect your package during transit and if on the off chance anything were to happen to your package (e.g. not delivered, stolen, damaged during shipping), you would be able to file a claim with them to have your order reshipped or be reimbursed! We began adding this as an option for customers, as we were having issues with orders going missing during transit. With Route, as long as you pay the small protection fee at checkout, your entire order will be insured regardless of the shipping method selected at checkout, and you can file a claim without worrying about any additional charges.

The Route fee is $1.95 for orders less than $100, and for orders over $100 the charge is 2.5% of the cart total; this total will update along with your cart and this can be seen on both the cart and checkout pages. If you do not file a claim, we will not be able to either reship or reimburse your package; filing a claim is a requirement in order for us to assist you in the case that anything happens to your order!

Points are earned on every order as long as you are logged in to your account and a member of the Lucky Joint Club! $1 spent = 1 point earned. Each point is worth 10 cents, so having 200 points in your account would equate to $20 in credit once redeemed. You also earn additional points by creating an account with us (+10), placing your first order (+10), and even by spending $200+ on an order (+50)!

Points have to be redeemed into store credits so they can be applicable to your order! You can do this by going to “my points” in your dashboard and entering the value you wish to turn into credits. Once turned into credits, you can confirm this in “store credits”, and there will be the option to apply them during step 1 of checkout. For more information and step-by-step directions, please visit this link.

Your points balance can be checked by visiting the “my points” tab in your account. Here you can view your entire points history, what order they were earned for, and when you redeemed them into credit.

Points are posted to your account as soon as you have begun to earn them! The only time there will ever be a delay is when we run our speciality “double points” days, which occur periodically!