To register, please go to the top right hand of the home page. There, you will see a circle icon with a blank avatar in the center. If you click that, it will take you to a page where you can login or register. You will want to go to the register side of the page, and begin to fill out your information. This would consist of your email address, and creating a password! If you have been referred to our company by a fellow customer and received a referral code, you can also enter that information there. If you do not have a referral code, you can disregard that section and fill out the remaining information. From there, you will have an active account with us and begin earning loyalty points and more!

Thanks to the Agricultural Improvement Act of 2018, H.R. 2, or the 2018 Farm Bill, Delta THC products are federally legal if the final product contains less than .3% Delta 9 THC on a dry weight basis. All our products are made using Hemp Derived compounds and contain less than .3% Delta 9 THC. While Delta 8 THC is legal under hemp laws that mirror H.R. 2, not all states have such laws. Some states specifically ban Delta THC products, so it’s essential to check your local laws and regulations before ordering (see below).

For more information about our products, feel free to checkout “our process“, which gives some insight into how we obtain all of our hemp derived products!

Great question! Since all of our products are federally legal, as noted above, we are allowed to ship to all 50 states, and the U.S. territories PR and VI. We have created a table with each state listed, and their legal status regarding CBD, D8, D9, and THCa. Some states do ban some of the products we sell, so be sure to review this information carefully, and do your own research if you still have concerns! Click here to view the chart.

We do not ship outside of the United States or the two eligible U.S. territories. We are unable to ship to FPO/DPO military base addresses, and do not accept freight forwarding addresses.
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Great Question! It all depends on you and the products you try. We always suggest starting low and slow, low milligrams, and slowly increasing your dosage (for edibles, this means waiting the maximum time between doses as well, around 1-2 hours). Efficacy varies from person to person, and each compound affects each person differently. Many factors come into play when trying to find the right fit, including tolerance, metabolism, each individual endocannabinoid system and receptors, the type of product you are trying, the specific compound, desired effects, even certain medications can affect the absorption of cannabinoids. Not to worry! We are here to help! Since it isn’t one size fits all, we would love to offer more personalized assistance. Send an email to CustomerService@TheHempDoctor.com, and we would be more than happy to help you find something that’s right for you!
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Efficacy varies depending on each person and many factors, such as tolerance, metabolism, product type, delivery method, etc. Many of our products should have some psychoactive effect in the sense that they have the ability to alter your state of mind. Though CBD is a cannabinoid that does not have intoxicating properties. However, it has been shown to have calming properties, and consumers have found it helpful in easing anxiety and relaxation. THC, HHC, THCP, and like products may be intoxicating and produce feelings of euphoria. As always, we recommend starting low and slow to find the dose that you are comfortable with. If you have more detailed questions, we are available during customer service hours by phone or email at the contact information listed below. We also recommend looking into our blog posts and YouTube channel, which have fantastic educational content about our products, and the world of hemp and THC!

No! We do not use pesticides, chemicals, or other harmful ingredients in any of our products. A select listing of our products are also USDA certified organic, and some are vegan and gluten free. Ingredients are available on each product page. All of our products are derived from organically farmed hemp, which then goes through a supercritical C02 extraction process. This process is what provides us with pure distillate, the key ingredient in creating our products! This distillate is mixed in with our edibles and gummies, and also used in all of our vape products. The blend of distillate may vary per product, so if you want a specific break down, take a peek at our lab results page, which lists the lab tests on all of the products we currently carry.
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Our customer service team is available M-F 9am-5pm. Please contact us with any questions or concerns you may have, and we will get back to you as quickly as possible.

For store location hours, please look up the location on Google, or refer to the bottom of our home page for more information.

Due to federal age restrictions, we require all customers to fill out an age verification form upon purchasing from us. This form can only be completed online. Since we cannot confirm this information over the phone, we are unable to take phone orders.

Great question! Our team currently processes orders once we receive them in about 2-5 business days. From there, once your order has been booked, the shipping time depends on the selection made at checkout (see below). All up to date processing times are available on the cart, checkout, FAQ, and Intercom pages!
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If you selected Priority Shipping at checkout, you should receive your package within 1-5 business days. Flat Rate Shipping, or Free Shipping, can take anywhere from 2 – 10 business days. These shipping times are estimated, and not guaranteed, based off of USPS delivery times.

Once your order leaves our facility, you will receive an email with the USPS tracking number. Please allow the team at USPS 24-48 hours to update any tracking information. Packages are not taken to the post office until the end of the business day, and then they are transferred to the main distribution hub in the city, so please take this into consideration after your order has been booked! If you have any questions regarding the shipping process, please get in touch with your local post office or customer support at the USPS website.

Shipping times may vary depending on availability and season, this information is updated on the cart and checkout pages. We are not responsible for the package once it has been handed over to the carrier service.
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YES! We ship in plain boxes with no mention of ‘The Hemp Doctor,’ Hemp, CBD, etc., on the outside of the package for your privacy and to prevent theft.
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YES! All orders with a subtotal of $50 after discounts are eligible for Free Shipping! If your order qualifies, you will see the option to select free shipping at checkout.
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All orders that have a value of $200+ will be sent with a signature requirement. We do this to ensure the safety of packages, so that these products are not stolen in transit, and so that the customers products arrive safely. If you wish to waive the signature requirement before your order is shipped out, please add a note in your order notes, or reach out to our customer service team!
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Reach out to our customer service team as soon as possible to notify us of the error. If the order is still processing and has yet to be shipped, we may be able to correct the shipping address.

If your order has already been booked for shipment and left our facility, we will not be able to correct any address errors.

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We offer a 30-day Money Back Guarantee on The Hemp Doctor products! The product must be sent back within 30 days of the confirmed delivery date and have 50% or greater of the product remaining to be eligible for refund or exchange. If you are unsatisfied for any reason, send an email to CustomerService@TheHempDoctor.com. Please check the Return Policy Page for Full Details.

Unfortunately, we cannot accept returns on products if they were not purchased directly from us either in one of our retail locations or online. If you purchased an item from a separate vendor and it is not working, you will have to take it back to the store you purchased it from and see if they will accept a return or exchange on the product based on their store policy. If that store wholesales directly from us, they should honor our product return policies within 30 days of the purchase.

Route shipping protection is a third-party insurance and tracking provider that we offer our customers now at checkout. Route works to protect your package during transit and if on the off chance anything were to happen to your package (e.g. not delivered, stolen, damaged during shipping), you would be able to file a claim with them to have your order reshipped or be reimbursed! We began adding this as an option for customers, as we were having issues with orders going missing during transit. With Route, as long as you pay the small protection fee at checkout, your entire order will be insured regardless of the shipping method selected at checkout, and you can file a claim without worrying about any additional charges.

The Route fee is $1.95 for orders less than $100, and for orders over $100 the charge is 2.5% of the cart total; this total will update along with your cart and this can be seen on both the cart and checkout pages. If you do not file a claim, we will not be able to either reship or reimburse your package; filing a claim is a requirement in order for us to assist you in the case that anything happens to your order!