After recording the video or pictures and storing it/them on your computer click on Media in the title bar.
Make sure you are in the My Media tab (It will be blue)
Click Upload
Select the file you want to upload and click 'open'
Once the file is loaded open the Customer Card
Click on either the text or email icon
The Communication Center opens
Click on the Image icon (This is in the same place for both text and email)
The Media Gallery will open
Select Insert (Video Camera icon) associated with your video
The video link will be added to you text or email
Click Send
When the customer views the video, it will be presented in the VIP Portal