Accounts, Billing and Fees
Manage your account and learn of our fees
Can I cancel my order?
Can I transfer or sublet my account to someone else?
What if I need to move during my rental term?
How do I update my billing information?
Can I extend my rental term?
Can I place an order for someone else?
Can I have more than one active payment method on my account?
What if I were to extend my rental term between your 14 and 24 month options?
Why was I charged again if I haven't received my delivery yet?
Do you prorate payments?
What if I miss a payment?
Is there a fee to add or return an item during my rental term?
When will I be charged each month?
Do your displayed prices include sales tax?
Can I add a new item to my account after my delivery appointment?
Can I have different rental term lengths?
Do you deliver outside of New York City?
Can I extend my rental term past 24 months?
How can I purchase the furniture at the end of my rental term?