Outreach records capture non-interview communication with candidates — such as emails, phone calls, and InMails — so your team has a clear history of engagement without sharing that detail in the hiring manager view.

Use outreach when you want to track:

Outreaches are internal. They are not shown in the Hiring Manager view, so your team can log search details without exposing them to clients.

The outreach appears in the candidate’s activity history for your internal team.

When you log outreach from a candidate profile, use the Project field to associate the outreach with the relevant search.

You can add additional projects in that field so a single outreach is tied to more than one project — useful when the same conversation applies across related searches.

This keeps project activity accurate without creating duplicate outreach records.

In a project, select the candidates you contacted and choose Log Outreach. Enter the outreach details once, and Thrive logs the outreach for every selected candidate. The date and time fill in automatically, and you can change them if needed.

You can now send one-to-one emails directly from a person's or candidate's Outreach tab using your connected email account. The recipient and relevant project are prefilled when available, and you can add CC or BCC recipients, link more than one project, format your message, and attach supported documents. The email is sent through your own email provider, appears in your normal Sent folder, and is logged automatically as an outreach in Thrive.

If your team uses Gmail (or other supported integrations), you can also log or sync outreach as part of your email workflow. See Connect and Use the Gmail Integration

for setup and logging via email.

Outreaches are treated as internal recruiter activity. Hiring managers do not see outreach history in the client view. For more on what clients can and cannot see, see

Present to Clients and Hiring Managers.