Logging Outreach in Thrive
Outreach records capture non-interview communication with candidates — such as emails, phone calls, and InMails — so your team has a clear history of engagement without sharing that detail in the hiring manager view.
When to log outreach
Use outreach when you want to track:
Emails or messages sent to a candidate
Phone or InMail conversations
Follow-ups and responses
Outreaches are internal. They are not shown in the Hiring Manager view, so your team can log search details without exposing them to clients.
Log outreach from a candidate profile
Open the person or candidate profile.
Add a new Outreach (from the outreach / activity options on the profile).
Enter the outreach type, date, and summary as needed.
Save the outreach.
The outreach appears in the candidate’s activity history for your internal team.
Link outreach to one or more projects
When you log outreach from a candidate profile, use the Project field to associate the outreach with the relevant search.
You can add additional projects in that field so a single outreach is tied to more than one project — useful when the same conversation applies across related searches.
This keeps project activity accurate without creating duplicate outreach records.
Outreach and email integrations
If your team uses Gmail (or other supported integrations), you can also log or sync outreach as part of your email workflow. See Connect and Use the Gmail Integration
for setup and logging via email.
What’s hidden from hiring managers
Outreaches are treated as internal recruiter activity. Hiring managers do not see outreach history in the client view. For more on what clients can and cannot see, see
Present to Clients and Hiring Managers.
Tips
Prefer outreach for communication logs; use notes when you want richer narrative that may later be shared internally or externally.
Link outreach to the correct project(s) so project activity and reporting stay complete.
Confirm visibility with View as Hiring Manager if you are unsure what clients will see.