Need help? You're in the right place. At Tinkery, we’re committed to making your experience smooth, insightful, and frustration-free.
Whether you’re setting up your first Project, troubleshooting data issues, or curious about an upcoming feature, we’re here for you.
Ways to Get Support
1. Use the Help Center (you’re here!)
Browse our growing library of guides, how-tos, and walkthroughs. All designed to help you make the most of Tinkery.
> Tip: Use the search bar above to find articles on Projects, Recipes, the Workbench, integrations, and more.
2. Chat with TinkeryBot
In-app, you'll find the Tinkery chatbot in the bottom-right corner. It can help with:
Navigating the platform
Finding specific help articles
Collecting your questions for the support team if needed
> Available 24/7 — and getting smarter every day.
3. Submit a Support Ticket via Email
Can’t find what you need? Want human help?
Just email us at help@tinkery.ai with a brief description of your issue. If possible, include:
The name of your Project
Screenshots or error messages
Your browser and system details
We typically respond within one business day (faster during EU work hours).
4. Join the Tinkery Community on Slack
For live discussions, user tips, announcements, and to connect with fellow Tinkery users, join our Slack community.
> 💡 Ask questions, share Recipes, or see how others are using the Workbench.
Having Trouble with a Bug or Integration?
Please email us directly at help@tinkery.ai with:
A description of the issue
The steps you took
A screenshot or video (if available)
The name of the affected dataset or Recipe
The more details you include, the faster we can help you.