This feature is currently in Private Beta 🚀
Want access? Contact our Sales team, and we’ll be happy to enable it for you.
AirCall has joined the CRM party at tl;dv 🎉 Now, you can:
upload your call recordings into tl;dv
get a transcript and the AI notes relevant to your calls
To connect your AirCall account to tl;dv, start with step by step instructions below:
1. Connect AirCall Account
Now you can link your AirCall account to tl;dv by going to the Integrations page and looking for the AirCall integration section.
Click on the "Connect" button, give the required permissions, introduce the number you want to be covered by the integration, and complete the authorization steps. Now you should see your AirCall account is connected to your tl;dv account.
2. Select Configuration Settings
Right now, we only support one configuration option: “Upload Call Recordings to tl;dv"
More will come as we continue to improve on this integration!
3. Uploading your calls to tl;dv
Once the call is recorded we will receive it on our services, and the you should be able to check the upload process on the Uploads page.
⚠️ Please note that this can take a few minutes to hours, depending on the recording length. If there was an error with your upload, you will be notified in the interface. In case you still see the loading indicator, please be patient, your upload is processing.
When it is fully processed, you should see a green check icon ✅ on the upload entry.
The call recording is now visible in your library!
Some things to keep in mind:
After calls are recorded it takes up to 30 seconds for AirCall to contact tl;dv and for the import to start, so there will be always a delay
tl;dv will try to retrieve the email of the contact attached to the call on AirCall which might not be found in some cases (there isn’t yet an contact attached to the phone number, for instance)
In that case, tl;dv will still upload the call but it won’t have any invitees, so we won’t be able to map any contacts on your CRM integrations
You must enable the Call Recording option, otherwise the call won’t be recorded and thus not be uploaded to tl;dv
Here are the docs for it: https://support.aircall.io/hc/en-gb/articles/10375395507101-Activating-the-Call-Recording-Feature
This is still in a beta stage so you might find some unexpected behaviors!
Troubleshooting
CRM wasn’t populated
If there is no e-mail address associated with the phone number you had your call with, our system will be unable to match your AirCall contact with your CRM contact ☹️
Error in the upload
In the unlikely event that your call is not successfully uploaded to tl;dv, and you have tried the previous troubleshooting steps, you can download the recording directly from Hubspot and upload it to tl;dv. Here’s an article on how to do it!
If this does happen, there will be no speaker identification on the transcript and the contact details won’t match what you have on AirCall, but you will be able to obtain a full transcript and notes.
We are super excited to have started the Integrations party with AirCall and are very eager to hear your feedback. Got any comments, feedback, or ideas? Shoot us a message on our chat 💬