Question
Why am I seeing the error code "Your invitation is expired; check your email inbox for a new invitation or ask for a new invitation."?
Answer
The reason this error occurs is because an employee has been sent more than one invitation to create a Toast Web account, but they are not using the most recent invitation link. It can be difficult to recognize the most current link when email servers such as Gmail automatically stack messages from the same sender.
To troubleshoot this error:
The employee should first delete the existing invitation with the invalid link. This will make it easier for them to locate the correct link once it's sent.
A manager or employer should log into Toast Web and navigate to Employees > Employee management > Employees.
Locate the affected employee on this page.
Hover over the blue Invited status icon and select Resend invitation.
The employee should be able to use the new link in this invitation to create their account.