Delphi (by Toast) provides various hardware and software solutions for enterprise and SMB customers. These solutions include, but are not limited to:
Digital menu boards (indoor and outdoor)
Drive-thru communication products
Custom display solutions and digital signage
Professional creative services
The Navori STiX 3800 media player is the latest version of the STiX media player. The previous version is the 3700.
This article covers how to install, set up, and mount the Navori STiX 3700 media player to/on a Delphi indoor digital menu board.
If you have a screen that you would like to use to display your menu, you can purchase the media player and a license to the Insight Engage Platform separately. You do not need to purchase a Delphi digital menu board to use the media player and the Insight Engage Platform. |
If you have further questions or require technical support, please contact Delphi directly M-F 6:00 a.m. - 3:00 p.m. at +1 (800) 456-0060, option 1.
Pre-Installation Requirements
Prior to installing and configuring the Navori STiX 3700 media player, a sales agreement must be fully paid by the Delphi customer.
Navori STiX 3700 Media Player Package
You do not have to use a Navori STiX 3700 media player to display your Delphi digital menu board. There are other options available to display your menu. For more information, contact your Toast account manager. |
The Navori STiX 3700 media player package contains the following components:
Navori STiX 3700 media player
HDMI cable. Delphi support recommends you use the provided HDMI cable and not a third-party cable
Power cord
Antenna
Mini-USB to USB-A adapter
Media player instructions
Set Up and Connect the Navori STiX 3700 Media Player
Delphi Support recommends that once you are given access to the Insight Engage Platform, that you start adding, scheduling, and publishing content to prepare for when you connect your media player to your screen. |
Once you receive your Navori STiX 3700 media player(s), follow the instructions below to build and install your media player to your screen. Note that there are two separate workflows if you are using your own screen and connecting a media player or if you are using a screen that has a built-in media player.
Prior to connecting your media player to your screen, make sure you have a CAT 5 ethernet cable available to connect the media player to your screen.
Build and Connect the Navori STiX 3700 Media Player to Your Screen
The instructions listed below may vary depending on your screen's design and layout.
Open your Navori STiX 3700 media player package. Set all components to the side. Delphi support recommends that you use a hardwired network connection (ethernet cable) for the media player. Delphi support does not recommend you use a Wi-Fi connection. If you use a hardwire connection, you do not have to attach the antenna to the media player.
Plug the power cord to the USB-C port on the media player. The power cord must be plugged into a direct power outlet.
Plug the HDMI cable into the HDMI port on the media player.
Plug the HDMI cable from the media player to your screen. Delphi support recommends that you only use the cables and cords provided in the media player package.
Plug your CAT 5 ethernet cable to your screen.
Plug the screen's power cord into a direct power outlet.
Power on your screen. Switch to the HDMI source input. Note that two workflows are available depending on if content has been uploaded and published to the Insight Engage Platform.
If your media player has been configured but no content has been published to the Insight Engage Platform, then the screen's menu appears.
If your media player has been configured and content has been published to the Insight Engage Platform, a Delphi welcome message appears on the screen. After 5 minutes, your published content will appear on the screen.
Connect a Tizen Samsung TV (Built-in Media Player)
Delphi offers Samsung Tizen OS Smart TVs that have built-in media players. This means that the media player is pre-configured in the TV. To display content that has been published on the Insight Engage Platform, you need to connect the ethernet cable and plug the TV's power cord into a direct power outlet.
For additional resources on how to add, schedule, and publish your content to the Insight Engage Platform, see:
FAQ
My screen is working, but stopped showing content and is displaying the Delphi welcome message?
Check that you have content scheduled in the Scheduling Grid in the Insight Engage Platform. If no content is scheduled, your screen will default to showing the Delphi welcome message.
I installed my media player, but no content is showing on my screen?
Check that you have uploaded, scheduled, and published content in the Insight Engage Platform.
My media player is showing a red connection status in the Insight Engage Platform. What does this mean and how do I fix it?
If your media player in the Insight Engage Platform is showing a red status, this indicates that the media player is offline or is encountering a network issue. To resolve the issue, try the following:
Trace your ethernet cable connection to make sure your media player is connected to your screen.
Check that the ethernet cable is not connected to the Toast router. The ethernet cable should not be connected to the Toast router and should be connected to your main router.
Confirm that you have a hardwired connection to your main router.
Check the lights on your router. Confirm that your router is ready and working.
[If applicable] Confirm engage.delphidisplay.com is white-listed on your firewall. If none of these steps resolve the issue, reach out to Delphi support.
I published new content in the Insight Engage Platform, but the new content is not showing up on my screen?
In the Insight Engage Platform, check that your media players are selected and that content has been uploaded, scheduled, and published.
Why is my screen black?
In the Insight Engage Platform, check that you have content scheduled and published.
My Navori STiX media player has no power or the blue lights on the media player are off?
On your media player, check the following:
Check that there is power to the media player.
Check the cable connections on the media player. Reseat cables as necessary.
Reset the media player. To reset the media player.
Remove the power cord from the media player.
Use a paper clip or a similar tool and place one end of the paper clip into the pin hole on the side of the media player that has the warning message on it.
Press and hold the paper clip down and replug the power cord. The blue lights on the media player should turn on. If the blue lights do not turn on, contact Delphi support.