Question
How do I close an order if I made a payment with the wrong house account?
I used the wrong house account to close a check.
Answer
If you have to move checks that were accidentally closed to the wrong house account, no worries! Follow these instructions to edit a house account payment:
Locate the order that was closed to the wrong house account in Toast Web.
Re-open the check in Toast Web and send it to your POS device.
Locate the re-opened check on the POS and void the payment for the wrong house account.
Pay to the proper house account and close the check again.