Question
Why can't my handheld device connect to my own network?
My handheld device isn't connecting to my self-managed Wi-Fi network. How can I fix this?
I have a self-managed network, and my handheld isn't connecting. What should I do?
Answer
Since your network is managed externally, our options are limited, but we can guide you through some common solutions.
Here are a few things you can check:
Confirm that the device is connected to the correct Wi-Fi network.
Confirm that the device is showing the correct IP scheme, per their SMN.
Confirm that the correct password is being used.
If you're unsure, you'll need to contact your IT department or MSP for this information.
Forget the current Wi-Fi network in network settings and attempt to reconnect to that network.
Check bandwidth settings on the device. Make sure 5 GHz is selected.
Power cycle your handheld device and then try to reconnect to the network.