Question
What should I do if I'm not receiving a Toast Payroll security token in my inbox?
Answer
Two groups of users will occasionally encounter a security token checkpoint: unlinked HR+ users trying to log in and employees trying to change their payment method. If you're expecting a security token and you have not yet received one, follow these steps:
Search your inbox for an email from noreply@toasttab.com. It is titled Login Token and these emails should be received almost immediately.
Check your Spam/Junk folder. In some cases, tokens can be filtered out by an email carrier.
If these two steps fail, attempt your action once more. If you still have not received a token 60 seconds after performing the action again, contact Customer Care.