Question
What should I do if a check reopens with duplicate items after using our Toast device in Offline Mode?
I found duplicate items on checks following an outage/disruption (or after using our device in Offline Mode), what should I do to fix it?
Answer
If you found duplicate or additional items on checks after using your Toast device in Offline Mode, you must void (remove) the extra or duplicate item(s) to close the check (for instructions, see Void Items, Payments, and Checks).
Also, we highly recommend that you check to see if your connection is fully restored and that your device is now back online. Learn more here, Verify Your Internet Connection.