Question
How can customers check if their cash drawer is consistently short or off balance?
Customer found a discrepancy in their cash drawer balance. How can they correct it?
Answer
An incorrect cash balance typically occurs if the starting cash amount was not included in the final count when closing the cash drawer.
Use the following steps to confirm the source of the discrepancy and make the necessary correction.
To confirm the negative balance (or off-balance), navigate to Payments> Payment Methods > Cash Overview > View related reports > Cash drawer history report in Toast Web.
Use the report filter to set the specified date (ranges are not accepted).
Compare the cash drawer column to the expected deposit row and confirm a negative balance (short).
Note: The starting balance was not included in the actual closeout cash.
To correct this, if you have the Edit Historical Data permissions, kindly follow these steps:
Navigate to Cash Entries for Cash Drawer.
Select the Update Entries button.
Select Update Closing Balance.
Here, you will add an amount that includes the starting balance.
This change is noted as a line entry in the Cash Entries for Cash Drawer section of the report.