Skip to main content

Get Help with Card Reader Error: Multiple Cards Detected

Written by Agent Support Bot

Question

  • What does Multiple Cards Detected mean?

  • I got the error message Multiple Cards Detected. How do I fix it?

  • How do I troubleshoot a Multiple Cards Detected error?


Answer

The Multiple Cards Detected error typically occurs when your card reader is having trouble sensing the credit card during a contactless payment.

To troubleshoot the Multiple Cards Detected error:

  1. Verify your card is positioned over the tap reader correctly.

  2. Move your card closer to the reader. Contactless payment readers typically only work within a few centimeters of distance.

  3. Retry payment.


For further card reader troubleshooting steps, see Get Help With Your Card Reader.

Did this answer your question?