Question
What does Card Not Authorized mean for gift cards?
I got the gift card error message Card Not Authorized. How do I fix it?
How do I troubleshoot the Card Not Authorized gift card error?
Answer
The Card Not Authorized gift card error typically occurs if a guest is ordering an e-gift card, and their payment method is blocked by Toast as fraud protection.
To troubleshoot the card not authorized error:
Instruct your guest to try using another payment method.
Contact Customer Care if you think this card was flagged incorrectly or if you need any further assistance.
During the holiday seasons when eGift card purchases rise, it is very likely that their email/phone number is blocked due to an increase in associated purchases to protect your business and ensure only non-fraudulent payments are accepted. If a guest has verified that their bank is not blocking the transaction, and the card is not international, please start a chat with Customer Support to request the guest's email address or phone number be unblocked.