Question
What does "Error Retrieving Third Party Gift Card" mean for gift cards?
I got the gift card error message "Error Retrieving Third Party Gift Card". How do I fix it?
How do I troubleshoot the "Error Retrieving Third Party Gift Card" gift card error?
Answer
The "Error Retrieving Third Party Gift Card" error typically means that there is either an issue with connecting to your third-party gift card provider, or you're operating in Offline Mode. Toast can not contact your third-party gift card provider if there are network connectivity issues.
If you suspect a network or connectivity problem, try restarting your modem and router or contacting your internet service provider (ISP). In the meantime, guests can check out with another payment method.
If you're not experiencing network or connectivity problems, reach out to your gift card provider directly to inquire about any known outages or issues.
If you're unsure of who your third-party gift card provider is, you can go to Toast Web and navigate to Payments > Gift cards > Gift card setup and find your listed Provider.