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Get Help with Payroll Error: Please Enter a Valid SSN

Written by Agent Support Bot

Question

  • What does Please Enter a Valid SSN mean?

  • I got the error message Please Enter a Valid SSN. How do I fix it?

  • How do I troubleshoot the Please Enter a Valid SSN error?


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Answer

If you receive the Please Enter a Valid SSN error message, this is typically because an Individual Taxpayer Identification Number (ITIN) is being entered instead of a Social Security Number (SSN). Please enter a valid SSN to continue. If the issue persists, please contact Customer Care for troubleshooting assistance.

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