Question
What does "Unable to Import Payroll, Please try again or contact support" mean?
I got the error message "Unable to Import Payroll, Please try again or contact support." How do I fix it?
How do I troubleshoot a "Unable to Import Payroll, Please try again or contact support" error?
Answer
This error occurs on the Preview Payroll step when a user is trying to upload an import file. There are several potential reasons this could occur.
To troubleshoot this issue, quickly spot check the file you're attempting to upload for any missing columns or entries. Try the upload the file once more and if that does not work, contact Customer Care via the blue chat dot in the lower-right corner of any Toast Payroll page. We can match your file against the data the system is expecting to receive to locate the reason for this error code.