Tock sends an order to Toast along with the name of the server assigned to a specific table. However, there are instances when no server is assigned to a check generated by Tock. This usually happens when a server has not been designated in Tock before the order is sent to Toast.

Here is an example of what a check without a server looks like:

To resolve the no server issue with Tock checks, please review the Front of House Operations article to ensure Tock has a complete list of your employees for server assignments.

If your servers are not visible on Tock, please contact Tock support and have them sync the employees from your Toast account.

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In some cases, you may notice that a random server is assigned to a Tock check; this is due to the configuration of your Online Order Server. If the Online Order Server is set to Assigned by Auto-Fire Tablet, the device will automatically assign a server based on the last employee who logged in. If a specific server has been designated, the Auto-Fire Tablet will assign that server to the check.

To locate this setting in Toast Web, navigate to Takeout & Delivery > Availability > Online Ordering, and look for the Server Selection. Alternatively, you can use the search bar to search for Online Ordering.

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