SoundHound for Restaurants is an automated voice assistant that uses AI technology to efficiently manage the phone by taking orders and answering common business inquiries.
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This integration requires access to Toast Partner Integrations. To learn more, see Set Up Toast Partner Integrations.
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SoundHound Integration Overview
SoundHound provides the first Voice AI solution for Toast customers who take guest orders and questions via telephone. Leveraging Toast’s API for menus, stock information, orders and restaurant info, SoundHound for Restaurants allows Toast customers to automate their phone answering with a very limited setup, ensuring every guest call gets attended to, while allowing you to focus and recapture time to spend on giving high-quality service to all guests. SoundHound allows voice assistant phone orders to be taken and automatically injected directly into Toast POS, along with the ability to answer basic business questions such as hours of operation and location information.
You can now easily integrate SoundHound on Toast Web.
Note: Your restaurant must have access to Toast Partner Integrations to gain access to the SoundHound integration. To learn more, see Set Up Toast Partner Integrations.
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Integration Setup & Onboarding: SoundHound
To complete your Integration, please follow the steps listed below:
Select Add Now on the SoundHound tile in Toast Web. If you have multiple locations, select the restaurant(s) you'd like to connect to your SoundHound account > Apply.
Review the data scope visibility terms and conditions and select Confirm to accept. See the Data Scope Visibility article for more information.
Select Confirm. SoundHound’s onboarding team will then send you a "Welcome to Soundhound! *Action Required*" email directly to you within 1 business day of adding the integration tile.
SLA
While timelines can vary, once the integration tile is added and the SoundHound team has reached out, onboarding and setup are usually completed within 1-2 business weeks.
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Toast Web Configuration Items
Note: SoundHound currently works for pickup/takeout phone orders only. Guest payment for phone orders with SoundHound must be taken on the POS on-site at pickup.
You will need a Pickup/Takeout Dining Option to associate with SoundHound phone takeout/pickup orders.
For Dining Options, you can set up a “Takeout” dining option with the behavior set to Takeout. SoundHound’s team can guide you on any specifics needed for naming and setup. Check outDining Options for more information.
While not required, we also recommend you set up a SoundHound-specific Revenue center to aid in easy and discrete data and reporting. Check out Creating and Assigning Revenue Centers for how to do this.
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SoundHound Support & Escalation FAQ
Who should I reach out to for functionality issues with SoundHound?
Contact SoundHound directly for any issues with your SoundHound integration that are unrelated to Toast products (software or hardware) or network/connection issues. For any SoundHound support issues, email restaurant-orders-support@soundhound.com.
Who should I reach out to for questions regarding my SoundHound onboarding?
Reach out to the SoundHound onboarding team, for any questions or needs during your onboarding process. You will usually be assigned a SoundHound onboarding representative who you will work with throughout your onboarding and setup. For any SoundHound onboarding questions or issues, email onboarding@soundhound.com.