Question
Why is one of my guest's online orders showing a balance due?
What could cause a balance due on a guest's online order?
What might cause an online order to show a balance due for a guest?
Answer
You might see an amount due on a guest's online order if you've configured cash payments for takeout or delivery orders.
You can disable cash payments on the online ordering settings page if you'd like (Takeout & delivery > Availability > Online Ordering). See the Payment Options section of this Toast Central article, Get Started With Online Ordering, for more details.