Question
What does the "Card is unauthorized" error message mean for a credit card payment?
Answer
If your guest sees a message that their card is unauthorized when attempting to make a payment through Toast Online Ordering, it may be due to entering the card information incorrectly. Advise your guest to carefully check the payment information they entered for their online order.
For more information about card payments that can't be processed on the POS, see our platform guide: Card declined message reference.